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Medical Consultation
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Carbonelle expertise with

Genie IT support

Our extensive history working with Genie software means our experience and expertise is thorough and detailed. Whether your business runs on a Mac or Windows system, we can ensure the smooth running of the program. We can have setup a numerous new systems for clients and troubleshooted existing problems and applied the best solution. Carbonelle offers affordable maintenance and support options for Genie users with unparalleled service that has kept us operating in the medical IT industry for more than 20 years. We also have a Genie compliant Cloud server environment for Genie users who are looking to start their new practice off in the cloud or for existing practices looking to upgrade and migrate to the cloud.


Are you facing these problems?

Continuous lagging and network dropouts

System lagging, dropping out and freezing are the most common problems you will face, and it is also the hardest problem to solve because to find the exact reason of why this happens, one must posses experience and expertise of the entire operating system. If left undealt with, this lag have the potential to affect productivity and profitability. In some cases even patient care if the system cannot complete required actions in time.  Our Medical IT Engineers can diagnose and fix the exact cause of the problem and improve the speed of the network and how fast your Medical Software works. Carbonelle aims to provide the best experience for you and your costumers.


Printing & scanning issues


Printing and scanning in the doctors rooms are the one of the most complicated technical aspects of the entire system setup as there are multiple trays to print the document to. Whether it is prescription, pathology or blank paper, correct diversion of documents is therefore crucial for the smooth operation of your business. We understand that it can very frustrating and embarrassing when you could not simply print a document from your printer when there is a patient in your room or at reception. We have resolved many on-going printing and scanning issues that many practices have faced.. We look into the cause and suggest better ways with software’s available as well as assessing the hardware. Your printing and scanning problems should be eliminated once and for all.

 Medical Data is very important and must be backed up successfully daily following strict government medical compliance as well as fully encrypted to prevent being easily hacked. If your IT Network does not have proper firewall or antivirus security infrastructure in place your Medical Software will be extremely vulnerable to ransoms and attacks. On top of this, your data will also be vulnerable to external hackers and you will have a high chance of being held ransomed after opening a malicious virus that has corrupted or encrypted your data. Get in touch with our experts to get you out of any data loss mess, prevent this loss from happening again and build a compliant backup plan moving forward.

Data loss & Security breaches

At the Office

Have you continually encountered situations where your provider is not coming back to you or not attending to your IT problems in a timely manner? This is a common problem practices complain to us about their current IT Providers. This is generally due to the lack of staffing, negligence, or bad work ethic. Our consultants and engineers understand the demands of a practice and promptly respond to your support requirements. We have a dedicated team of help desk staff available to answer your calls. We also have an onsite engineer team that will be at your practice fast in the case you are down. The longer your IT system is down, the longer you are at risk of loosing patient data and information and therefore decrease your productivity and profitability. If you are paying for an IT Service but not getting the appropriate support service Carbonelle can assist with the transitioning of provider.and give you the desired IT experience. 

Unresponsive Provider

Ready to make the switch?

Request a consultation and speak to our team today

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