IT SUPPORT SERVICES

We have the know-how you need.

Find out more

SUPPORT PACKAGES

Carbonelle provides a range of reliable and responsive IT Support services designed to pro-actively manage and assist you and your business. Our IT services are flexible, allowing you to select certain components or outsource the whole of your IT infrastructure. 

Pay As You Go IT support (PAYG)

Package 1

Although we do offer full IT Managed Services, we recognise that not all businesses need or want this level of support. Our Pay As You Go IT support service can be offered on a break/fix basis (you contact us only when you need us) or it can also include proactive IT maintenance and monitoring services. This option has no locked in contracts, no prepaid purchases and you are invoiced with our standard rate at the completion of work. 

 

The Benefits:

 

  • No fixed contract

  • Only pay for work done

  • Suitable for businesses with no internal IT support

  • Standard onsite and offsite rates applied

  • Same day or next business day (NBD) services

  • Within 2-4 hours offsite response

  • Unplanned or emergency support

  • Suitable for businesses that require independent review and audit

Prepaid IT Support

Package 2

Only pay for the time you need with prepaid IT Support, which is offered in blocks of 10, 25, 50 and 100 hours. It can be provided both onsite and offsite. 

The Benefits:

  • No fixed contract

  • Only pay for the work done

  • Suitable for businesses without internal IT support

  • Standard onsite and offsite rates applied

  • Same day or Next business Day (NBD) services

  • Within 2-4 hrs offsite respond 

  • Unplanned or emergency support

  • Suitable for businesses that requires independent review or audit 

IT Managed Services

Package 3

We offer flexible IT Managed Services solutions that allows you to better manage your IT budget whilst increasing the reliability of your IT systems. IT Managed Services are based annually and allow your business to have an efficient, cost-contained IT support resource for your business. 

The Benefits:

  • 24/7 Proactive IT monitoring & maintenance with industry best practice

  • One single annual payment

  • Complete support for all your network infrastructure

  • Apply monthly updates to your practice management software / business applications

  • Apply necessary service pack and updates

  • Frequent check ups on network resources – CPU, memory, disk space & performance

  • Manage Router / firewall / network switches

  • Managed backups and monitoring

  • Premium support response within 15 mins. offsite and 2-4 hrs onsite.

  • Unlimited remote access / email support.

  • Provide 3rd party software integration assistance with your Practice Management software. E.g. results download, secure messaging, digital transcriptions.

  • Audit and recommendation reports

  • Discounted rates on new hardware / software purchase

  • Agreements are customised to your businesses needs

WORK SPACES

With offices in both New South Wales and Victoria, we provide our clients with the best IT support solutions across Australia.

SERVER ROOMS

Our warehouse is dedicated to keeping servers secure, which in turns keep your data safe.

MEETING HALL

Our modern offices offer an unique experience for both our staff and clients

ON-SITE VISITS

We also offer on-site support such as installation, migration of data  ensure the smooth running of your practice.

ABOUT US

Our offices are located in Macquarie Park, Sydney and Glen Waverley, Melbourne

FEEDBACK

We are often commended for our professional and prompt service

CONTACT US

Get in touch with us today!

info@carbonelle.com.au

PROJECTS

We manage over 400 medical practices Australia-wide

TEAM

Our commited team members try their best to provide support for your practice 

CLIENTS

We have served the medical IT industry for over 30 years

  • LinkedIn
  • Facebook